Return Policy Merchandise returned for refund within the 15 day return period is subject to a 10% restocking fee. Original shipping and handling charges are non-refundable. NTIA coupon eligible TV converter boxes such as the Tivax STB-T9 CAN NOT be returned or refunded for any reason. Defective NTIA coupon eligible TV converter boxes such as the Tivax STB-T9 can be exchanged or repaired only, no refund. The Customer is responsible for return shipping and handling charges on all returned items. Returns must be 100% complete, in original factory condition, with all original boxes and packing materials, contain all manuals, inserts, warranty card(s), software, cables and accessories. If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, traceable method with RMA# to the address below. Diamond HDTV RMA Dept. 530 Showers Dr. STE 7-204 Mountain View, CA 94040